From whom do we collect, which data do we collect and why?
We collect data from the following parties:
In case of errors in the address, billing or other personal information, Qbus can not be held liable for the failure to meet its obligations (eg delivery or notification). You are responsible for the confidentiality of the password linked to your user profile. Minors under 18 can not use our site unless they have permission from their parents or guardians.
What do we do with your information?
We use the information we collect from all our services for the following purposes:
Provide our services
We use your information to deliver our services, like displaying the real-time status of Qbus- or Ubie-controlled inputs and outputs on the Cloud, and showing consumption and usage charts up to one month in the past.
Maintain & improve our services
We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. Using your information we can also display outages, planned maintenance or updates in the message field of Qbus Control.
Develop new services
We use the information we collect in existing services to help us develop new ones.
Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification about available updates or planned maintenance. Or we may let you know about upcoming changes or improvements to our services, new products, planned training sessions. And if you contact Qbus, we’ll keep a record of your request in order to help solve any issues you might be facing.
With whom do we share your data?
Your personal information is not disclosed, sold or made available under any condition to any third party. We only make it available to third parties involved in the execution of your order (for example the courier company).
We will share personal information outside of Qbus for legal reasons, if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
Delete or change data
Would you like to check your information? Or do you wish that Qbus modifies or removes your data from its system? This is possible. Please send your request by email to firstname.lastname@example.org, so we can handle it quickly for you.
How do we process data?
We only process your personal data that is necessary to achieve the objectives stated in this policy. We will process your personal data in a legal and transparent manner. And also do our utmost to keep the personal details accurate and up-to-date.
Your personal data will only be processed until you withdraw your consent to the processing. This withdrawal of consent may imply that you are no longer able to use our services in whole or in part. As a Qbus customer, we will keep your administrative data for 3 years for accounting reasons. The use of your data for marketing activities will be stopped immediately.
We will take appropriate technical and organizational measures to keep your personal information safe from unauthorized access or theft and against unintentional loss, manipulation or destruction. Access by our staff or staff of our external partners is only possible on a need-to-know basis and is subject to strict confidentiality obligations.
We protect your privacy in the following ways:
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We use traffic log cookies to determine which pages you visit. This helps to analyze the data about web pages traffic and thus to adapt our website to better meet your needs. We only use this information to obtain statistical analysis, after which the data will be removed.
A cookie will not allow us to gain access to your computer or any other information about you other than the data you have allowed to be share with us.
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